- Within 14 days: a full refund if it doesn’t work for you, isn’t as described, or was bought by mistake.
- One email is enough. No forms.
- Try the free Lite first to see it on your own setup.
Within 14 days
Write to us within 14 days of your purchase and we will refund the full price, including any tax you paid, if:
- It doesn’t work on your setup and we can’t fix it for you. Tell us what happens (a screenshot helps) and we will try first. If a fix isn’t ready within a few days, you get your refund. You don’t have to wait for us longer than that.
- It doesn’t do what this site says it does.
- You bought it by mistake, or bought it twice.
Bought Personal but need Studio, or the other way round? We will switch it for you and refund or charge only the difference.
Changed your mind
Because the add-on is open source, a download can’t be taken back, so a change of mind after downloading isn’t covered as a rule. Write to us anyway: we look at every case and would rather leave you happy.
After 14 days
We look at each case. If an update to Blender breaks the add-on and we can’t fix it in reasonable time, we will refund you, even after 14 days.
How to ask
Email halo@anotherv.art from the address you used to buy, or include your order number from the Polar receipt. We answer within 3 days.
The refund is made by Polar, our merchant of record, to the card or account you paid with. It usually appears within 5 to 10 business days, depending on your bank. When the refund is made, access to downloads and updates for that order ends.
Also good to know
To settle disputes quickly, Polar may itself refund an order within 60 days of purchase.
This policy is in addition to any rights you have under the consumer law where you live, such as the 14-day right of withdrawal in the EU and UK where it applies. It does not reduce them.